No, creating an account is optional.  However, by creating an account you make tracking orders easier.

All sales are final. We do not accept returns on purchases because Cotton Confections are perishable. But, we want you to love our Cotton Confections as much as we do.  If for any reason you’re not 100% satisfied, please call our customer service team at 302-838-1271 or email us and we’ll provide you with a replacement or a refund to make it right.  

We accept Visa, Master Card, Discover, and American Express debit and credit cards.

Email us with your order number and we’ll do our best to get your Cotton Confections to you where you want them.

Currently, we ship only within the United States.

Normally, it takes 1 to 2 business days for orders to be processed and shipped. Standard shipping usually takes between 1 to 5 business days. However, in light of the pandemic, shipping companies are experiencing delays, which we have no control over. 

Trick question!  Here at Z’s, shipping is included free of charge.  Always.  No promo codes, memberships or minimum amounts required.  You’re welcome.

We do have gluten-free products!  In fact, Sugar Clouds contains nothing but pure spun sugar.  However, if your allergies are severe, we suggest you avoid our Cotton Confections since the packaging facility handles gluten-containing products.

With over a dozen Cotton Confection creations, there’s definitely a Z’s flavor that will meet your needs (and that you’ll love).  As noted above, Sugar Clouds contains nothing but pure spun sugar.  However, if your allergies are severe, we suggest you avoid our Cotton Confections since the packaging facility handles products that might contain milk, soy, wheat, and/or nuts (including peanuts).  If you have specific questions or concerns, we’d be happy to talk with you about them - please call 302-838-1271 or email us.

Yes indeed!  We'd be happy to work with you on a custom label. Just email us and someone from our label design team will get back to you within 2 business days.

That’s exciting! And, yes, we’d be happy to help you with that.  If you have an order of 24 containers or more, just email us or fill out the form on our Party Favors page and we’ll get back to you within 2 business days.

Absolutely!  We offer Cotton Confections for all occasions and our design team would be thrilled to work with you to create something perfect for your company.  Please email us for more information.

It really depends on how many Cotton Confections you’re looking to purchase and how complex of your custom design is.  Typically it takes around 10 business days to process your order, create a custom label you love, fresh spin all of your Cotton Confections, and then ship them out.

All sales are final. We do not accept returns on purchases because Cotton Confections are perishable. But, we want you to love our Cotton Confections as much as we do.  If for any reason you’re not 100% satisfied, please call our customer service team at 302-838-1271 or email us and we’ll provide you with a replacement or a refund to make it right.  

Right here in the United States – in a small town in Delaware to be more specific.

We pack all of our Cotton Confections in food safe, tamper proof containers.  This means that our Cotton Confections will stay fresh and scrumptious longer than other packaging methods.  While we recommend you enjoy our Cotton Confections within 7 days, containers that remain unopened and have traveled well will last for 4-8 weeks.  But, fresh spun sugar is fragile.  The elements like heat, moisture and humidity all impact the quality of Cotton Confections.  As such, please make sure that you store your Cotton Confections in a cool, dry place out of direct sunlight.  Also, please note that some shrinkage during shipping is common and to be expected.

Didn’t get the answer you were looking for?  Please feel free to email us to ask about our Cotton Confections, an order, payment information, media inquiries, or anything else you’d like to know.  We’ll get back to you as soon as we can.